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Why is the registration process for this site different to some of your competitors?
Our system is more secure. We require you to log in to the poker room and to add another layer of protection by asking you to also authenticate yourself at the cage.
I want to change my user name. Why can't I?
We see BamBam Poker as a community where players meet and get to know each other; your user name acts as your virtual face in the poker room that allows you to recognise and be recognised by other players. To keep this spirit of community, while ensuring a fair playing environment, we ask that you keep your user name. If you do fancy a change, remember that you can change your avatar at any time.
How do I contact a host?
You can chat directly and privately with a host in real time by clicking on the Manager Chat button.
What kinds of computer can I use to play poker?
We currently support all standard versions of Microsoft Windows from Windows 98 onwards (ME, 2000 and XP).
What is the minimum screen resolution setting that I can use?
You will need a system that supports 800x600 graphics settings, although for a more enjoyable experience we recommend a screen setting of 1024x768 or higher.
What colour settings can be supported?
Because we use high resolution graphics, you'll need your computer to be set to "High Color (16 bit)" or higher. Please note, we cannot support the 256 color setting.
How do I change my colour settings?
The quickest and easiest way to change your colour settings is to use the Start Menu (the little button that says start in the bottom left of your screen). Now select, Settings > Control Panel > Display > Settings and select the setting you would like.
How much available disk space do I need?
You'll need 30Mb of space on your hard drive for the client download and installation.
What happens if I lose my connection?
Our system monitors the connectivity of all players seated at our games. If you lose your connection, whether due to a problem with the Internet, your ISP or your PC, our system will wait a short while for you to reconnect. If you have not managed to reconnect during that period, the system will apply the appropriate default action at that time. This may involve treating you as all-in for a particular hand, folding you or checking you; please note, at no time will the system bet money on your behalf! Players are granted one all-in event in a 24-hr period, including remaining in games where your chip balance at the table has reached zero. If you experience prolonged or multiple connection problems, please contact a manager who will investigate and offer advice (they may also reset your all-in count depending on the standard procedure).
How do these all-in events work?
When a player has lost connectivity during a hand, that player is treated as being all-in. No, we don't suddenly move your entire stack into the middle, but the pot that you're involved in will be treated as a side pot so that you don't lose out. No additional money will be added to this side pot, and if other players continue betting then they will contest the main pot between them.
To ensure that players don't abuse this functionality to avoid making a difficult call, we limit the number of all-in events like this to one per day. If you experience serious connectivity issues, you can contact a manager who can follow well established guidelines to see whether a particular player should be granted additional all-ins. These guidelines include the use of connectivity reports and the player's past history.
Can I go all-in intentionally?
All-in protection is designed to help and protect players experiencing connection difficulties, and it's not acceptable to misuse this feature just because you wish to avoid calling a bet. We can track players who experience technical difficulties, and anyone found trying to fake disconnections will be barred from the poker room.
How do I see table chat?
The table chat is available by clicking on and typing in the "Chat" field in the bottom left hand side of the table. Once you've typed what you'd like to say and clicked the "Chat" button, your comments will be added to the ongoing conversation - providing you have the "Player" chat option selected. If you'd like to see the chat also displayed in bubbles above each player - simply ensure the "Chat - View Bubbles" option is selected via the "Options" button along the bottom of the table screen).
How do I chat with other players?
You can chat with players at any table or in the Lobby. Lobby Chat is available from the main screen of the poker client. Simply, click the button labelled "Lobby Chat" and join in the conversation.with players at any table or in the Lobby. Lobby Chat is available from the main screen of the poker client. Simply, click the button labelled "Lobby Chat" and join in the conversation .
What are the different table chat option?
You may select from up to five different table chat options: Dealer, Player, Summary, Card Images and Player Actions. The "Dealer" option provides a play by play from the dealer perspective. Selecting "Player" shows all chat generated by the players at the table, including yourself. The "Summary" option gives an overall summary of each hand dealt. Selecting "Card Images" adds a graphical representation of the cards played. "Player Actions" gives a further breakdown of how the game is panning out - listing what each player does step by step (this option must be used in conjunction with the "dealer" option).
What is an avatar?
Avatars are the graphics that you use to represent yourself at a table.
How do I change my avatar?
Simple. Click the Option button along the bottom and click the arrow buttons along each side of the Avatar in the top right of the Options window.
Do you give out any of the information you collect about me?
In a word, no. We won't give your data to any third parties, and will only share it with our poker partners; that is the sponsor BamBam Poker and the cage. For more information on our privacy policy, please click here.
Why do I sometimes experience a slow connection?
Sticky connections are, unfortunately, an occasional fact of internet life. Our servers are located in Gibraltar and we have sufficient bandwidth to allow for a very large number of users. However, some ISPs may require many hops (or network jumps) or may use a very congested peering exchange. We're afraid that we have no control over these issues.
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